Room Attendant

Charleston, WV 25301

Posted: 06/12/2019 Industry: Housing Coordinator Job Number: 2650183

Job Description for Housekeeping Room Attendant

JOB TITLE: Room Attendant

REPORTS TO: House Keeping Supervisor

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

DUTIES AND RESPONSIBILITIES:
  • Dusts the room and furniture.
  • Cleans the bathroom.
  • Replenish amenities according to the operational standards.
  • Ensure security of guest rooms and privacy of guests
  • Cleans guest bathroom/bedroom/floor corridor.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Empty trash containers and ashtrays.
  • Remove dirty bed linen and make up bed with clean linen.
  • Dust and polish all furniture.
  • Responsible for following the standard operating procedures.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education:

A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous hotel-related experience desired.


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